Home › Delivery & Returns
Delivery & Returns
Delivery charges and times across the UK, and how to cancel and return an order within 14 days.
How much delivery costs, how long it takes and how to return a product. The full conditions are set out in our Terms and Conditions.
You are buying from [SELLER], [SELLER ADDRESS]. Email: [SELLER EMAIL] · Phone: [SELLER PHONE].
Delivery
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not deliver to the Channel Islands, the Isle of Man or outside the UK. The delivery charge is shown on each product page, in your basket and at checkout, before you pay.
| Service | Price | Free delivery | Estimated delivery time* |
|---|---|---|---|
| [CARRIER AND SERVICE] | [DELIVERY PRICE] | On orders over [FREE DELIVERY THRESHOLD] | [DELIVERY TIME] |
* From dispatch. We dispatch orders [DISPATCH TIME]. Delivery times are estimates; in any event, we will deliver your order within 30 days of your purchase.
When we dispatch your order, we will email you to let you know, with the tracking number where the service includes tracking. If a product is temporarily out of stock, its product page says so before you buy.
If your parcel arrives damaged, opened or incomplete, please contact us as soon as possible at [SELLER EMAIL] with your order number and, if you can, a photo.
Changed your mind? Returns within 14 days
You have 14 days from the day you receive your order to cancel it, without giving any reason. You do not need our permission to return the products.
- Tell us. Before the 14 days are up, let us know that you are cancelling: email [SELLER EMAIL] or write to [SELLER ADDRESS], including your order number. You can use the model form below, but you do not have to.
- Send the products back. Within 14 days of telling us, send them to [RETURNS ADDRESS]. We recommend a tracked service. The cost of returning the products is paid by you.
- Get your refund. We refund the price of the products and the standard delivery charge you paid within 14 days of receiving them back, or of receiving proof that you have sent them if that is earlier, using the same payment method. If we have not dispatched your order when you cancel, we refund you within 14 days of the day you tell us.
Sealed products. For health protection and hygiene reasons, you cannot cancel your purchase of a sealed cosmetic product once its protective seal (such as a foil seal or a tamper-evident cap) has been broken after delivery. This does not affect your rights if the product is faulty.
If you return products that have been used or handled more than necessary to check them, we may deduct their loss in value from your refund.
Faulty, damaged or incorrect products
If something arrives faulty or damaged, or is not what you ordered, write to us at [SELLER EMAIL] with your order number and, if possible, a photo. Within 30 days of delivery you can choose a full refund; after that, you can ask for a replacement, or a refund if a replacement is not possible or does not solve the problem. We will pay the cost of sending it back. Your legal rights under the Consumer Rights Act 2015 are summarised in section 9 of our Terms and Conditions.
Model cancellation form
Complete and return this form only if you wish to cancel your order. Please add your order number.
To [SELLER], [SELLER ADDRESS], [SELLER EMAIL]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
